Complaints Procedure

This procedure explains how concerns can be raised and reviewed in a fair and transparent manner.

How to submit a complaint

Send details of your concern by email, including relevant dates, service context and desired resolution where possible.

We aim to acknowledge complaints within 3 business days and provide an initial review update within 10 business days.

Complaints are assessed against service scope, documented communication and applicable terms. If needed, we provide proposed corrective actions.

If you remain dissatisfied after initial review, you may request escalation to senior management for final internal assessment.

Complaint records are stored securely for operational accountability and legal compliance, then retained in line with applicable retention rules.

Mobilitymuscle, 110-112 Morden Rd, Mitcham CR4 4DA, United Kingdom. Phone: +44 2039 819219. Email: helpdesk@mobilitymuscle.world.